Refund policy

EXCHANGE POLICY: REFUNDS/CANCELLATIONS

All orders are non-refundable. However, in special circumstances like order amendments, a minimum notice of 5 working days prior to scheduled delivery or collection date is required. Where refunds are applicable from the order amendments, it will be provided in the form of store voucher with 3-months validity period.

I need more information about this. Who do I contact?

• You can contact our customer service at +60 10-397 6687 or email your inquiry to hello@caketella.com
• Our customer service will contact you during working days and hours (1030am-530pm) Tuesday to Saturday.