FAQs

You may visit our website,“www.caketella.com” Browse through our products, Add to cart, Choose preferred date & time, Proceed to checkout, ,Proceed with payment.

We accept major credit/debit cards, online banking, and e-wallets (options may vary by region).

You’ll receive a confirmation email once your payment is successful. If you don’t see it, check your spam or junk folder.

If you think you entered the wrong email at checkout, send us a Whatsapp text @60103976687

Operation hours - Tuesday to Saturday 1030am to 530pm

For cake orders that are required to preordered 2 days in advance, would need to inform us for changes atleast 5 days in advanced.

For preorders that would need 1 day, would need to inform us for changes atleast 3 days in advanced.

Orders that has been prepared, Strictly no changes.

Kindly be informed we are closed at 5:30pm, hence the latest time would be 5:30pm.

We do not ship to outstation at the moment.

RM1.20/km

It would be delivered on the day that you have chosen.

We use GoGetter delivery services as our 3rd party delivery partner.

You’ll receive a confirmation email right after your order is placed. Once your order is scheduled for delivery, a tracking number will be sent via email.

If you do not receive any order confirmation or shipping confirmation email, it's likely they could have been marked as spam or there may be a typo within the email address found in your order. Some email providers may mark our emails as spam or completely block them. Do check your spam folder for emails about your order and make sure to add our emails to your safe list.

You can also send us a Whatsapp text @60103976687

Operation hours - Tuesday to Saturday 1030am to 530pm

We have 4 delivery timing. These timing are to be delivered in between:

• 1st slot - 10am to 12pm
• 2nd slot - 12pm to 2pm
• 3rd slot - 2pm to 4pm
• 4th slot - 4pm to 6pm

For same day delivery:

• Order before 10am, for 12pm to 2pm delivery
• Order before 12pm for 2pm to 4pm delivery
• Order before 2pm for 4pm to 6pm delivery

We are only strictly for self pickup.

Alternatively, you can arrange grabexpress/lalamove with the mode of car, as our cakes are heat sensitive and fragile, to collect from us.

Our address is 35, Jalan SS 26/15, Taman Mayang Jaya, 47301 Selangor

Location on Google Maps

Location on Waze

Please message us at 60103976687 immediately for us to amend before your delivery slot.

For high rise building, we do not send them door to door, our driver would contact you for collection at the lobby/entrance.

For restaurants that are on high rise building, kindly contact the PIC to assist on collecting the cake on your behalf, please let us know the PIC details.

Every month we have Cake Of The Month, It varies from month to month, It comes discounted @RM10 off the original price

Our points system has been discontinued since Dec 2024.

For mousse cakes:
In room temperature up to 1 hour, Chilled up to 5 days, Recommended to consume within 3 days.

For ice cream cakes & ice cream:
In room temperature up to 30mins, Kept frozen up to 1 week, Recommended to consume within 5 days.

For the chocolate truffle cube:
To keep for the full duration of 1 month, keep the chocolate cube in freezer and before consume, take out from freezer and put in chiller for around 2 hours.

For leftovers:
Wrap with plastic wrap and store in freezer.

We do not recommend as our cakes are fragile and heat sensitive.

However, if you insist. we recommend polystyrene bag/ice bag with 1kg or 2kg dry ice to keep the cold for the journey, you will have to outsource the dry ice from other places, for example: Gasko Dry Ice

Or you may purchase them from us @RM20/kg